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Case studies

Longer write-ups of work I can talk about in detail.

By practice
0→1 Everything everywhere all at once Closeness.ai — turning three years of searching for a company into an AI-native M&A workflow product 2024– AI Betting that AI should make people faster, not fewer Acquire — refocusing an over-customized platform and reframing the AI strategy around agent leverage 2022–23 PM Member Assist Sears — letting customers call back the associate they already met, removing ~400K redirect calls a year 2014–16