Resume
AI product leader with 14 years building and commercializing products across consumer and enterprise. Six 0→1 products serving 5,000+ organizations and roughly $200M in ARR, with a lead product at $28M ARR in year one; conversational AI for United Airlines, Audi, and Texas WIC; consumer growth and checkout work at Coursera and Sears. Most recently I built an AI-native M&A workflow platform from nothing to paying customers, designing the workflows and shipping the software myself.
Experience
2024 — Present
Closeness.aiRemote
Fintech AI workflow product
Founder & Product Lead
- Built and launched an AI-native M&A workflow platform with 5 design partners and 9 paying businesses; reduced campaign production time by 70% and report-generation effort by 60%, informed by 200+ interviews.
- Designed the multi-step AI architecture across company research, RAG, model selection, global and campaign-level context, prompt orchestration, structured outputs, exception handling, and human review.
- Established an evaluation and feedback approach for factual accuracy, relevance, personalization, and output quality, using human review and customer feedback to improve prompts, retrieval, and workflow performance.
- Recruited and led a five-person team with engineering experience from Google, Amazon, and Apple.
2023 — 2026
Bracken, LLC × Search Fund AcceleratorRemote
Private equity & 1st search accelerator
CEO in Residence
- Built investment business cases and multi-year product and value-creation roadmaps for enterprise technology and services companies, assessing market opportunity, customer needs, competition, operations, and ROI.
- Developed trusted relationships with C-level business owners and executives across 500+ evaluated companies, leading strategic conversations around M&A opportunities, partnerships, growth, and succession plans.
- Secured $30M in acquisition financing and advanced five offers/LOIs by aligning business owners, investors, lenders, and operating partners around transaction strategy and post-acquisition growth plans.
- Built broker relationships and a proprietary acquisition pipeline reaching 20,000+ business owners.
2022 — 2023
AcquireSan Francisco, CA
Enterprise conversational AI support SaaS, Tiger Global funded
Director of Product
- Owned strategy and delivery for enterprise conversational AI, messaging, chatbot, and agent-support workflows, enabling support teams to manage 10 customer conversations simultaneously.
- Built a migration and rollout plan protecting $4M in at-risk enterprise revenue for customers such as United.
- Partnered with Sales, Customer Success, and Engineering in executive customer conversations, shaping solution approaches for Texas WIC, Audi, and Carta.
- Distilled customer-specific requirements into five core platform capabilities and launched V2 with self-service personalization, reducing one-off implementations and improving scalability.
2022
CourseraNew York, NY
World's largest online learning platform
Staff Product Manager, Head of University Issued Certificates
- Owned product strategy, roadmap, and the end-to-end acquisition, activation, and engagement journey for the University Certificate portfolio serving consumer and enterprise customers. Used A/B testing and funnel analysis to prioritize improvements and regularly communicated strategy and results to executives.
- Partnered with product marketing to define learner segments and launched automated, personalized messaging journeys for university certificate programs, increasing activation by 7% and retention by 8%.
- Redesigned search and discovery experiences, increasing click-through rate by 12% and high-intent traffic by 30%.
- Led an executive-backed go-to-market experiment for Coursera’s India enterprise certificate offering, aligning product, sales, marketing, operations, and partners to generate approximately $1M in three months.
- Led a strategic content-integration initiative supporting a $10M partner contract projected to generate $7M per year.
2019 — 2022
VizientChicago, IL
Healthcare data & performance improvement company, U.S. #1 GPO
Product Manager, Product and Design Lead
- Led strategy, development, and commercialization of a six-product 0→1 AI-enabled healthcare analytics portfolio scaled to 5,000+ hospitals and roughly $200M in ARR; the lead product reached $28M ARR in its first year.
- Partnered with hospital executives, clinical and operational users, data teams, engineers, and designers to translate complex healthcare workflows into product requirements and decision-support tools.
- Established a design system, reusable design patterns, workflow capabilities, and accessibility standards, achieving 99% accessibility compliance.
- Led and developed a team of 3 product professionals and aligned multiple cross-functional teams to launch 6 enterprise products supporting ~$250M+ in annual contract value.
- Launched an internal workflow automation platform that streamlined data governance processes and reduced manual effort by 3 hours per user through improved visibility and tracking.
2017 — 2019
Trendy Commercial — UOLOLos Angeles, CA
High-end exotic travel & event planning business
Founder, Head of Product & Design
- Built and managed an ecosystem of vendors and contractors to deliver complex trade shows, concerts, film awards, and premium travel experiences for 116 customers.
- Launched 8 offerings through market analysis, partner development, and go-to-market execution, generating $3M in revenue within two years.
2014 — 2017
SearsChicago, IL
Senior Product Manager
- Redesigned the customer checkout journey through rebranding and launching ~90 customized scenarios, increasing conversion revenue by $5M and raising the product’s UX rating from outside the top 100 to #3.
- In charge of the Support Platform, developed an ML-powered customer-insights capability that synthesized customer data and product feedback into recurring themes and actionable recommendations for product teams.
- Owned strategy and execution for the profile & customer data platform portfolio, including APIs, identity and SSO services, and microservices, enabling secure, scalable customer experiences across products and teams.
- Launched recommendation-model experiments via A/B/C testing, increasing site-wide click-through rate by 30% while reducing annual vendor costs by $500K.
2012 — 2014
SearsChicago, IL
Senior Technical Program Manager
- Secured C-suite alignment on an enterprise reporting transformation, increasing decision-support satisfaction from 3/10 to 8/10 through shared metrics, governance, and executive dashboards.
- Led the migration of 24 databases to an AWS data lake using Hadoop, Spark, and Kafka, enabling near-real-time reporting across 30 teams and improving decision efficiency by 60%.
- Redesigned customer support journeys by enabling in-store experts to assist customers directly via the customer messaging app, reducing call center demand by 200K interactions within six months.
- Launched support experience for both customers and store associates, integrating promo, inventory, and product search experience to drive better support and monetization opportunities for store sales associates.
Education
2019 — 2022
Kellogg School of Management, Northwestern UniversityEvanston, IL
Master of Business Administration
2008 — 2012
Indiana University BloomingtonBloomington, IN
BS, Computer Science & Human-Computer Interaction Design; Digital Art minor
Skills
Freelance & advisory
Consulted, designed, and developed for 11 startups, representing $17M in revenue impact.
Research & design
Empathy and stakeholder interviews, focus groups, moderated and lab usability studies, A/B testing, accessibility evaluations, competitive analysis, persona development.
AI product & delivery
Generative AI, RAG, prompt orchestration, model evaluation, human-in-the-loop workflows, AI quality measurement, exception handling, workflow automation.
Technical & analytical
SQL, APIs, system integrations, data pipelines, cloud platforms, Python, JavaScript, Claude Code, Cursor, Roo Code, Codex.